Help: How MyMusicCloud Works and FAQs

free music app free storage any device

How many songs can I store? What do those phone icons mean? How do I make a playlist? If you’ve just joined our cloud-based music delivery service or are curious about some of these dashboard features, here are answers to these common FAQs.

How many songs can I store?
MyMusicCloud enables you to upload and store your entire music collection in our cloud completely FREE, so you can access it anytime on up to 10 devices of your choice. You can upload your songs using our Desktop Sync Agent, Dropbox and Google Drive, or by simply clicking the blue Upload arrow icon, found in the top right-hand corner of the dash on our web portal (see image below). The Upload icon opens a box that helps you select and import your music, so you can enjoy any of your 250 songs free seamlessly on any mobile phone, tablet, laptop, Samsung Gear smartwatch, Samsung Smart TV, and more. It doesn’t matter which carrier or brand you have, your songs are always available to play on- or off-line. Don’t want limits on your music library? Choose the “Unlimited” membership and play any song you own for just $40 / year (less than the cost of 1 frappuccino a month).

mymusiccloud dashboard

How much memory do I have left? At the top of the dashboard is the “Account” button. Click on that and a usage bar pops up showing how many songs you’ve uploaded and how much memory is left. If you’ve exceeded your free 250 songs, a CLOUD tab will also appear in the top navigation bar. To move songs you’re tired of back into the cloud, click the Playable tab on the left, hover over any track and click the “-” icon to send the track to storage. Then you can rotate new ones in.

MMC Cloud Storage Icon

What are the phone icons for? Once in MyMusicCloud, your songs are automatically sorted by tracks, albums, artists, and playlists. On the web version under TRACKS, the phone icon indicates whether that song is synced with your mobile device or not, so it can be played offline. Phone icons with a check mark represent synced songs; grayed-out phone icons with a slash through them are un-synced songs. Accidentally un-synced songs from your phone or tablet? You’ll need to sync them through the website. Read how to recover them here.

How do I play, sync, or delete songs? Move your cursor over a song title and click twice to play it. You’ll also see a blue triangle, or “more” menu button, appear in the lower right-hand corner. The menu button helps you select songs to play next in your listening queue (at right); add a tune to an existing playlist; edit the title of a song; sync it with your phone; or delete it

How do I create a playlist? Just highlight the song you want, click the “more” button and choose “Add to Playlist.” A new window pops up asking you to name the new playlist or add the song to an existing list. The playlist then appears in the bottom left corner of the dashboard, and also on your mobile device once you’ve downloaded the app. (Right now, you can only create and edit playlists on our Web dash, not phones.)

We hope this how-to guide makes it simpler for you to navigate our cloud-based music delivery service and free music apps. For more tips, visit our “Help & How to” section on the homepage of our blog. Got a question we haven’t covered? Pose it below and we’ll reply right back. You can also email us at

MyMusicCloud Help: How to Import Your Music

import from mmc

Once you’ve chosen MyMusicCloud to store your music, it’s easy to gather your albums from all your various storage spaces (iTunes, Dropbox, Amazon) and finally unite them in one simple-to-reach place.   

Here’s how to start your journey down the musical rabbit hole. Log into MyMusicCloud on your computer and click the “Import” button (a blue circle containing an arrow pointing up) in the top right corner of the MyMusicCloud screen.  A pop-up window should appear and, like Neo in “The Matrix,” you’ll be given 2 choices:

Manually Upload:  Browse to specific music file folders on your hard drive, Dropbox, or Google Drive. Then choose the folder and the exact songs you want to upload. (Tip: If you’re importing a CD, you’ll have to rip the songs to your music library first.) On Windows operating systems, hit SHIFT + SELECT to upload more than one song at a time.

Automatically Upload: Click the “Get it here” link to download our Sync Agent software, which finds and uploads your music for you. You’ll be sent to the download page, where you’ll save the Sync Agent file and then “run” it. Once it installs, you’ll have to log in again, and choose where you want it to import your music from: iTunes, Windows Media Player, your music folders or elsewhere on your computer or device.

If you’re importing a big music collection, we recommend using the desktop Sync Agent or Mac Sync Agent. Transferring from Google Drive or Dropbox? Simply go back to the MyMusicCloud dashboard and look for the ACCOUNT tab (top right). Go to IMPORT SETTINGS and click “Connect Google Drive or Dropbox.”

Keep in mind that MyMusicCloud supports the following audio codecs and formats: aac, mp3, ra, wav, wma, m4a, ogg, 3g2, 3gp, 3gpp and 3gpp2. All files are converted to mp3 the first time they’re played, which might result in a short delay (up to a few seconds).

Once you’ve uploaded your music, fasten your seat belt, ’cause Kansas is going bye-bye. Explore the Artist of the Day, read their bios and see their previous albums, or click on your “Recommended” Albums and Artists in the right hand matrix of your MyMusicCloud pages.

And say goodbye to the tyranny of petty operating systems (iOS, Android, Windows). Finally, you can enjoy your music on all of your devices with our mobile and Smart TV apps, regardless of brand.

Having trouble? Get help from our Support Team by filling out the form below …

MyMusicCloud User Tip: Accidentally Deleted Songs from Your Phone? How to Recover Them

Recently, we explained how easy it is to listen to your MyMusicCloud music library on your phone or mobile device when you’re riding the subway or stuck anywhere without wifi. That blog post is called: “User Tip: How to Listen to MyMusicCloud Songs Without Wifi.”

You might recall that in order to access songs while off the grid, you first need to “download” them to your mobile device. To do that, you simply select the right upperhand menu (3 horizontal bars) on your phone, and then click “Add/Remove” from the 4 choices that appear.  A “+ or –“ symbol will appear next to each song. Simply click the icon and the song is downloaded.

But this is key:  If you remove a song from your phone, it becomes inaccessible from your device. A pop-up message will ask you to confirm if that’s what you really want to do.

Because accidents happen, here’s another quick user tip from our tech squad.  Inadvertently deleted songs you actually wanted to keep during this process? Here’s how to restore titles that look grayed out and won’t play:

Next time you log in to your MyMusicCloud account on your computer or laptop, head to TRACKS. Find the songs you want to recover. Notice that the far right column is labeled “Sync” and includes a little icon of a phone for each song. If the song’s unavailable, it will look like a phone with a slash through it (the “Unsync” symbol).  Simply hover your cursor over the image and left click until it changes to a phone with a check mark.

Once again, the track will be available to enjoy on your phone or tablet. (You can also click it again to Unsync or remove it.)


Bonus tip: Songs played on any of your mobile devices from your MyMusicCloud library or added to your “Q” are automatically downloaded to your phone or tablet and available offline use later. So you don’t need to use the download process.


We hope this User Tip helps you use our MyMusicCloud app and enjoy your music anywhere on any device, computer, cell phone, tablet or smart TV, regardless of brand. We’ll be posting more User Tips soon, like “How to See Song Lyrics” and “How to Access Your Music on Your TV.” In the meantime, visit our FAQ or post a question in the comments section and we’ll be happy to answer it.